Well, it turned out that
they were knock offs. The size 8s were too small & although they looked
like the real thing they just didn't feel good. After much research we realized
that there are tons of phony UGG boots out there. After trying to return them
to no avail, Lou ultimately got his money back from the credit card company
& I gave them to someone with smaller feet.
I then went to Nordstrom's
& bought a full price pair of UGGS that were shorter & not the color I
really wanted but they were cheaper than the pair I originally wanted which
were basically the top of the line. Over the years I've worn them a bunch &
they are so damn comfortable that I have almost worn them out. I am an UGG
fanatic for sure!
That's the background. Now
here in 2020, my father-in-law equivalent gave me a generous check for Christmas
& I decided to buy the pair of UGGS that I wanted all those years ago.
Being skeptical of knock offs, I went directly to the UGGS site to purchase
them. It was great! They had the size & style I wanted. This time I was not
going to compromise & ordered the exact pair I coveted.
I've learned there aren't
deals or sales on UGGS. I did get free expedited shipping which was suppose to
have them arrive January 9 on my doorstep. January 9 came & went & the 10th
with no boots & no available tracking info. I waited through the weekend & called them
on Monday, January 13.
The representative was
pleasant but I was not happy with her explanation. My "ticket" was
listed as an inactive order. WTF? If she put it through again it would be at
least 10 working days before they got to it since "they were backed up from the
holidays" She offered to refund my money which I decided to do. But that
would take at least ten days, too. They charged my credit card the day I
ordered them but they couldn't refund it in a timely manner. I was not a happy
camper but said just give me my money back.
I gave UGG a bad review
& explained why. Then for some reason I checked Amazon (we have Prime with
the two day shipping) & found that they had them for the same price. I
wanted the damn boots so I ordered them from Amazon. I figured Amazon would
have the real thing, not a knock off. Yesterday I received an email from UGG
that my order had processed. What?
This morning my Amazon UGGS
arrived - they fit perfectly, felt great & I loved them! This afternoon my
second pair of the same UGGS arrived from UGG. Remember, on Monday I was told
that it would be "at least ten working days" until anything was done by UGG.
They arrived today, on Thursday (well, yesterday since it is after midnight) three days after I cancelled the order.
Now, I have two pairs of the
exact same expensive UGGS in my living room. One will have to be returned. I'm
torn since it is easy to return the Amazon pair. Amazon has a simple, easy
return policy BUT they did everything right delivering them in two days. UGG
however has screwed everything up from the time I ordered them & then
cancelled them. My thoughts are that it will be a long time before I can get my
money refunded & send the boots back to them.
Do I go with the principle
of it & make UGG fix this or do I just say, screw it, return them to
Amazon, justifying that Amazon gets lots of my money over the years? I'm still
wrestling with as I decide which to do.
With the whole ordering online
thing & timely shipping I can foresee problems creeping up since the sheer
volume of packages seems overwhelming. Twice during the Christmas season my
packages were delayed but did arrive in the knick of time. Last week we toured
the Amazon Fulfillment
Center in Sacramento
In the meantime, I love my
UGGS!
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